Performance Management for an Energy Industry Provider

One of the largest Utility companies in the world, with operational offices in Europe, US and LATAM, has chosen Ampper for the Performance Management of its Partners throughout the business.

The extremely differentiated and complex business context provided an important opportunity to demonstrate Ampper’s ability to easily and effectively adapt to any situation or need. Our Client needed a Performance Management system that would allow them to manage thousands of external Suppliers in a flexible and secure way based on the compensation needs designed by the specific territories or countries in which the Group operates. Suppliers could be engaged in Sales (Agencies, Sales Agents, Outbound) belong to Field Force (Installers, Technicians, Delivery staff) or the Back Office (Inbound, Customer Care).

Following a change in its market strategy, our Client needed a tool that would allow to centralization of the entire Supplier Performance Management and Compensation process Suppliers, and quick configuration of incentive plans suited to both the needs of individual countries and heterogenous nature of Partners.

Managing their complex plans in spreadsheets was not only complicated, but it also caused accuracy issues and made it difficult to meet their weekly and monthly commission payment goals.

Ampper was easily integrated with Salesforce CRM thanks to its API Connector, ensuring both a rapid adoption of the solution in the design phase, and an easy management after go-live, with an evident savings in time and effort.

Sales data, field service and customer support activities are imported and processed in real time, based on the numerous incentive plans configured and managed directly by Business Users, allowing weekly payouts to be sent directly to each supplier’s Ampper Partner Portal, guaranteeing a boost in the SAP billing and payment process.

Thank to Ampper our Client now supports a centralized and highly sophisticated global compensation plan that aligns Sales, Field Service and Back Office behaviours in its regions with strategic business goals, giving partners and suppliers visibility into how they are paid and why.

The Commissioning Managers for each country can independently manage the design and configuration of the Incentive Plans most suited to the development needs of the company in their respective areas.

With its incentive statements and management reports, Ampper is also used to improve the quality of information provided to Partners. Thanks to Ampper’s standardization, our Client benefits from a 100% SaaS solution, including easy integration, seamless and cost-effective scalability, low entry costs and simple maintenance.

The whole remuneration process is managed in compliance with Company policies and Audit needs, also responding to the Administration and Management control demands of the various Group countries.