{"id":12156,"date":"2021-07-22T14:47:10","date_gmt":"2021-07-22T12:47:10","guid":{"rendered":"http:\/\/https\/\/ampper.finconsgroup.com\/?p=12156"},"modified":"2025-02-25T10:57:44","modified_gmt":"2025-02-25T09:57:44","slug":"review-of-performance-management-processes-for-an-important-utility","status":"publish","type":"post","link":"https:\/\/ampper.finconsgroup.com\/en\/utilities\/review-of-performance-management-processes-for-an-important-utility\/","title":{"rendered":"Review of Performance Management Processes for an important Utility"},"content":{"rendered":"<p>[vc_row nav_skin=&#8221;light&#8221; consent_include=&#8221;include&#8221;][vc_column el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;padding-top&#8220;:&#8220;-&#8220;,&#8220;padding-right&#8220;:&#8220;-&#8220;,&#8220;padding-bottom&#8220;:&#8220;-&#8220;,&#8220;padding-left&#8220;:&#8220;-&#8220;}}&#8221; textalign=&#8221;align_left&#8221; css_animation=&#8221;&#8221;][vc_heading heading_text=&#8221;The Challenges&#8221; heading_wrapper=&#8221;h2&#8243; style=&#8221;with_border&#8221; heading_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;Main accent color&#8220;,&#8220;color&#8220;:&#8220;#ca003d&#8220;}}&#8221; heading_typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;400&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;26px&#8220;,&#8220;line_height&#8220;:&#8220;34px&#8220;,&#8220;letter_spacing&#8220;:&#8220;0px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_text_element typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;300&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;16px&#8220;,&#8220;line_height&#8220;:&#8220;22px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221; color=&#8221;{&#8220;id&#8220;:&#8220;Default text color&#8220;,&#8220;color&#8220;:&#8220;#54565a&#8220;}&#8221;]Rapidly and safely manage the configuration and calculation of highly customized Incentive Plans, each with a very short life cycle for hundreds of Sales (Agencies, Sales Agents, Outbound) and Field Force Partners (Installers, Technicians). This was the challenge faced by one of the largest Utility Companies in Europe.<\/p>\n<p>Following the evolution and expansion of the utility market (Electricity, Gas, eMobility, PV, Home Heating, Cooling Solutions) our Client had to review its Performance Management Processes and find a reliable tool that would guarantee high speed and adaptability to the changing Partner incentive framework in a flexible, safe and\u00a0cost-effective way.<\/p>\n<p>It was essential that the tool could easily integrate into the company\u2019s technological stack, communicating in a simple and secure way with Salesforce CRM,\u00a0Customer Billing Systems and with the SAP system for the accounting of supplier invoices.[\/vc_text_element][vc_single_image image=&#8221;12162&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1626958390488{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][\/vc_column][\/vc_row][vc_row nav_skin=&#8221;light&#8221; consent_include=&#8221;include&#8221; custom_bg_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;Light background&#8220;,&#8220;color&#8220;:&#8220;#f1f1f1&#8220;}}&#8221; el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;padding-top&#8220;:&#8220;30&#8220;,&#8220;padding-right&#8220;:&#8220;20&#8220;,&#8220;padding-bottom&#8220;:&#8220;10&#8220;,&#8220;padding-left&#8220;:&#8220;20&#8220;}}&#8221;][vc_column el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;padding-top&#8220;:&#8220;-&#8220;,&#8220;padding-right&#8220;:&#8220;-&#8220;,&#8220;padding-bottom&#8220;:&#8220;-&#8220;,&#8220;padding-left&#8220;:&#8220;-&#8220;}}&#8221; textalign=&#8221;align_left&#8221; css_animation=&#8221;&#8221;][vc_heading heading_text=&#8221;The Solutions&#8221; heading_wrapper=&#8221;h2&#8243; style=&#8221;with_border&#8221; heading_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;Main accent color&#8220;,&#8220;color&#8220;:&#8220;#ad213a&#8220;}}&#8221; heading_typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;400&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;26px&#8220;,&#8220;line_height&#8220;:&#8220;34px&#8220;,&#8220;letter_spacing&#8220;:&#8220;0px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_text_element typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;300&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;16px&#8220;,&#8220;line_height&#8220;:&#8220;22px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221; color=&#8221;{&#8220;id&#8220;:&#8220;Default text color&#8220;,&#8220;color&#8220;:&#8220;#666666&#8220;}&#8221;]After an international benchmark process with the best software providers for performance management systems (Top SPM Gartner Magic Quadrant), our Client identified Ampper as the best solution\u00a0for its needs.<\/p>\n<p>Ampper was easily integrated with Salesforce CRM thanks to its API Connector, ensuring both rapid adoption of the solution in the design phase, and easy management after go-live, with evident savings in time and effort.<\/p>\n<p>Ampper\u2019s unparallel flexibility allows it to quickly adapt to any new commercial initiative implemented on Salesforce, importing and using new information or incentive variables in the calculation process.<\/p>\n<p>Thanks to the user-friendly configuration functions and the library of incentive metrics, Business Users are able to independently design and manage customized Incentive Plans for the various Sales and Field Force Partners. They are able to set extremely complex and customized algorithms and define targets and objectives, KPIs and SLAs, based on product catalog categories or territories, establishing payment or settlement conditions based on the state model for commodity services or energy efficiency orders sold to customers.<\/p>\n<p>The entire process of calculating and validating account statements is managed safely and in compliance with company security policies. Tax and social security items necessary to complete the Partner\u2019s invoicing process are calculated at the same time as commissions: once the calculation has been approved, Business Users send each Partner included in the commissioning cycle a pro-forma invoice document showing all billing information.[\/vc_text_element][\/vc_column][\/vc_row][vc_row nav_skin=&#8221;light&#8221; consent_include=&#8221;include&#8221; el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;margin-top&#8220;:&#8220;30&#8220;}}&#8221;][vc_column el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;padding-top&#8220;:&#8220;15&#8220;,&#8220;padding-right&#8220;:&#8220;20%&#8220;,&#8220;padding-bottom&#8220;:&#8220;15&#8220;,&#8220;padding-left&#8220;:&#8220;15&#8220;}}&#8221; css_animation=&#8221;&#8221;][vc_heading heading_text=&#8221;Partners and Suppliers have clear visibility into how they are being compensated, and why&#8221; heading_wrapper=&#8221;h2&#8243; heading_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;Dark color&#8220;,&#8220;color&#8220;:&#8220;#00205c&#8220;}}&#8221; heading_typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;400&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;26px&#8220;,&#8220;line_height&#8220;:&#8220;34px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row nav_skin=&#8221;light&#8221; consent_include=&#8221;include&#8221; el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;margin-top&#8220;:&#8220;30&#8220;}}&#8221;][vc_column el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;padding-top&#8220;:&#8220;-&#8220;,&#8220;padding-right&#8220;:&#8220;15&#8220;,&#8220;padding-bottom&#8220;:&#8220;10&#8220;,&#8220;padding-left&#8220;:&#8220;15&#8220;}}&#8221; textalign=&#8221;align_left&#8221; css_animation=&#8221;&#8221;][vc_heading heading_text=&#8221;The Benefits&#8221; heading_wrapper=&#8221;h2&#8243; style=&#8221;with_border&#8221; heading_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;Main accent color&#8220;,&#8220;color&#8220;:&#8220;#ca003d&#8220;}}&#8221; heading_typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;400&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;26px&#8220;,&#8220;line_height&#8220;:&#8220;34px&#8220;,&#8220;letter_spacing&#8220;:&#8220;0px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_text_element typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;300&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;16px&#8220;,&#8220;line_height&#8220;:&#8220;22px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221; color=&#8221;{&#8220;id&#8220;:&#8220;Default text color&#8220;,&#8220;color&#8220;:&#8220;#54565a&#8220;}&#8221;]Our Partner has now been using Ampper for four years. The eSales Team loves this solution because it allows them to quickly adapt to changes and to new business models developed on the Salesforce CRM. The Commissioning Team is positively impressed by Ampper because it allows them to quickly adapt the incentive framework by managing the calculation process safely and with high traceability. Partners and Suppliers have clear visibility into how they are being compensated, and why. The client reports that their Finance Team loves the solution because they get commission accruals and final pay-outs on time and without error. They\u2019ve also seen benefits from Ampper in driving multi-year deals paid up front and in increasing Salesforce adoption amongst their team.[\/vc_text_element][\/vc_column][\/vc_row][vc_row nav_skin=&#8221;light&#8221; disable_element=&#8221;yes&#8221; consent_include=&#8221;include&#8221;][vc_column css_animation=&#8221;&#8221;][vc_heading heading_text=&#8221;Download the case study as a PDF&#8221; heading_wrapper=&#8221;h3&#8243; heading_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;Default text color&#8220;,&#8220;color&#8220;:&#8220;#666666&#8220;}}&#8221; heading_typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;400&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;20px&#8220;,&#8220;line_height&#8220;:&#8220;26px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_button_arrow title=&#8221;Download&#8221; text_typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;16px&#8220;}&#8221; style=&#8221;round&#8221; display=&#8221;display_block&#8221; button_align=&#8221;btn_align_left&#8221; skin=&#8221;dark&#8221; tooltip=&#8221;Download PDF&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221; accent_color=&#8221;{&#8220;id&#8220;:&#8220;custom_color&#8220;,&#8220;color&#8220;:&#8220;rgba(202,0,61,1)&#8220;}&#8221; link=&#8221;url:%23|title:Download%20PDF&#8221;][\/vc_column][\/vc_row][vc_row nav_skin=&#8221;light&#8221; 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consent_include=&#8221;include&#8221;][vc_column el_design=&#8221;{&#8220;desktop&#8220;:{&#8220;padding-top&#8220;:&#8220;-&#8220;,&#8220;padding-right&#8220;:&#8220;-&#8220;,&#8220;padding-bottom&#8220;:&#8220;-&#8220;,&#8220;padding-left&#8220;:&#8220;-&#8220;}}&#8221; textalign=&#8221;align_left&#8221; css_animation=&#8221;&#8221;][vc_heading heading_text=&#8221;The Challenges&#8221; heading_wrapper=&#8221;h2&#8243; style=&#8221;with_border&#8221; heading_color=&#8221;{&#8220;solid&#8220;:{&#8220;id&#8220;:&#8220;Main accent color&#8220;,&#8220;color&#8220;:&#8220;#ca003d&#8220;}}&#8221; heading_typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;400&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;26px&#8220;,&#8220;line_height&#8220;:&#8220;34px&#8220;,&#8220;letter_spacing&#8220;:&#8220;0px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_text_element typography=&#8221;{&#8220;font_family&#8220;:&#8220;167595825&#8220;,&#8220;backup_family&#8220;:&#8220;Arial, Helvetica, sans-serif&#8220;,&#8220;variants&#8220;:&#8220;300&#8220;,&#8220;subsets&#8220;:&#8220;latin&#8220;,&#8220;font_size&#8220;:&#8220;16px&#8220;,&#8220;line_height&#8220;:&#8220;22px&#8220;}&#8221; css_animation=&#8221;wtbx-anim-fade-in&#8221; css_animation_easing=&#8221;wtbx_easing-natural&#8221; css_animation_duration=&#8221;wtbx-duration-1000&#8243; css_animation_delay=&#8221;&#8221; color=&#8221;{&#8220;id&#8220;:&#8220;Default text color&#8220;,&#8220;color&#8220;:&#8220;#54565a&#8220;}&#8221;]Rapidly and safely manage the configuration and calculation of highly customized Incentive Plans, each with a very short life cycle for hundreds of Sales (Agencies, Sales Agents, Outbound) and Field Force Partners (Installers, Technicians). This was the challenge faced by one of the largest Utility [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12158,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[99],"tags":[92,88,93,95],"class_list":["post-12156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-utilities","tag-ampper","tag-energy","tag-management","tag-utilities"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Review of Performance Management Processes for an important Utility<\/title>\n<meta name=\"description\" content=\"Management of the configuration and calculation of the incentive plans of commercial partners and suppliers for a large European utility company\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ampper.finconsgroup.com\/en\/utilities\/review-of-performance-management-processes-for-an-important-utility\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Review of Performance Management Processes for an important Utility\" \/>\n<meta property=\"og:description\" content=\"Management of the configuration and calculation of the incentive plans of commercial partners and suppliers for a large European utility company\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ampper.finconsgroup.com\/en\/utilities\/review-of-performance-management-processes-for-an-important-utility\/\" \/>\n<meta property=\"og:site_name\" content=\"Ampper - 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